Returns & Exchanges
At EcoFlow, we stand by our sustainable fashion and want you to love every piece you wear. If you are not completely satisfied with your purchase, you can return or exchange any item within 30 days of delivery.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unwashed and unworn items with original tags still attached into the eco-friendly mailer provided with your order.
Attach Shipping Label
Print the prepaid return label from our portal and securely tape it to the outside of your package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing